Santa's Donut Shop

🖤Follow safety guidelines when using BeSoyCandleCo products.

🤍Keep away from flammable materials, children, and pets.

🖤Do not leave candles unattended while lit.

🤍Use approved warmers for wax melts.

🖤Hang car freshies safely and keep safety cap on after each use.

🤍Stop use if adverse reactions occur.

🖤Store products in a cool, dry place.

🤍We are not liable for damages resulting from improper use. By using BeSoyCandle Co. products, you acknowledge and accept responsibility for following these safety guidelines. Failure to do so may result in fire, injury, or property damage. BeSoyCandle Co. is not liable for any damages or injuries resulting from improper use of our products.

• Natural soy wax made from American-grown soybeans (all products)

• Cotton wick (candles)

• Premium Phthalate-free fragrance oils and non-toxic dye (all products)

Shipping:
At BeSoyCandle Co., we strive to deliver your order with speed and care. Here's what you need to know about our shipping process:

• Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after payment verification.

• Shipping Methods: We offer standard and expedited shipping options to accommodate your needs. Shipping times may vary depending on your location and the shipping method selected during checkout.

• Shipping Rates: Shipping rates are calculated based on the weight of your order and the destination address. You can view the shipping cost at checkout before completing your purchase.

• Tracking Information: Once your order has shipped, you will receive a shipping confirmation email containing tracking information, allowing you to monitor the status of your delivery.

Returns:
Your satisfaction is our priority at BeSoyCandle Co. If you're not completely satisfied with your purchase, we offer a hassle-free returns process:

• Eligibility: To be eligible for a return, your item must be unused, in its original condition, and returned within 30 days of purchase. Please include the original packaging and return slip.

• Return Process: To initiate a return, please contact us at starla@besoycandleco.com or fill out our store's contact form with your order number and reason for return. We will provide you with instructions on how to return your item.

• Refund or Exchange: Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed to the original method of payment within a reasonable timeframe.

• Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.

• Damaged or Defective Items: If your order arrives damaged or defective, please contact us immediately with photos of the damaged item(s). We will work with you to resolve the issue and provide a replacement or refund as necessary.

*Each product is handmade and colors or designs may vary*

• Initial Burn: Allow the candle to burn for 4 hours during the first use, or until the melted wax pool reaches the edges of the container. This helps prevent tunneling and promotes an even burn for future use.

• Trim the Wick: After the initial burn, trim the candle wick to approximately 1/4 inch to ensure a clean and even burn. This helps prevent soot buildup and ensures a longer-lasting candle.

• Subsequent Burns: For subsequent uses, do not burn the candle for more than 5 hours at a time. This helps maintain the quality of the fragrance and prevents overheating of the container.

• Avoid Drafts: Place the candle on a stable, heat-resistant surface away from drafts, flammable materials, and out of reach of children and pets. Never leave a candle that is lit unattended. Drafts can cause uneven burning and may result in a shorter burn time.

• Extinguish Safely: Always extinguish the candle by carefully using a snuffer or gently blowing it out. Avoid extinguishing the candle by dipping the wick into the wax, as this can cause smoking and excessive soot.

• Storage: Store the candle in a cool, dry place away from direct sunlight and heat sources when not in use. This helps preserve the quality of the fragrance and prevents the wax from melting prematurely.